Hilti Store Representative - East London

East London
Reference No: 14145

What's the role?

We’re looking for an enthusiastic, entrepreneurial spirited individual to join our Hilti Store East London team in the position of Hilti Store Representative. But this is no ordinary customer service role, as ours is a uniquely high-performing and supportive working culture.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The role is responsible to operate the Hilti Store within established procedures and driving retail excellence as to maximise the sales opportunities within the framework of sound administration and stock control; whilst working in conjunction with the Sales force, Workshops, Customer- and Credit Services in order to provide our customers with a service of excellence,

Sales/Service:

Generating sales in Hilti Centre and proactively increasing customer traffic in Hilti Centre
Ability to use selling skills to up-sell and cross-sell to our Customers, based on application
Provide product and application advice; ensuring stock planning is correct and accurate

Customer Master:

Creation, maintenance and deletion of contact persons
Creation of First-Time-Customers and ensure conversion to Sold-to customers
Creation and maintenance of prospects
High level of Data Quality maintained at all times

Repairs:

First assessment of repairs, using diagnostic tool in Hilti Centre
Promote trade-in at time of repair request, avoid detailed estimates through selling HLS
Arrange pick-up of repair tools

Customer Care Handling and Returns:

Complaint recording as received from Customers with full responsibility, solution finding and feedback to customer
First Contact Solution: log and solve all complaints immediately within empowerment
Arrange for pick-up service for returns

General
Execution and coordination of all processes; eg. order entry, incoming goods, acceptance of repairs, inventory, backorder handling and cash management
Provide information on services (fleet, deliveries, prices, stock availability, other sales channels)
Developing existing as well as establishing new customer relationships by proactive phone calls

Competent and customer orientated product presentation as well as implementation of marketing

You would be joining a company ranked as a Top Employer, making Hilti a great place to work.

What do we offer?

We’ll give you the necessary resources you need to excel in your role, including one-on-one coaching, and a complete support network to help you day to day. We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.

Hilti will put their trust in you, giving you ample opportunity and freedom to grow and develop. What we want in return is someone who will not only go the extra mile, but also be the right culture fit, someone who will embrace change, and someone with the talent to move the business forward in their field of work. Additionally, we offer you a competitive salary as part of our employee value proposition.

Why should you apply?

We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

What you need is:

  • Post Matric qualification an added advantage
  • Sales experience (in-store)
  • SAP, MS Office and Internet proficiency
  • Good communication skills both written and verbal
  • Excellent customer service
  • Attention to detail
  • Sales orientated

As part of your interview process, we’ll take you on a day-in-the-life ‘desk ride’ to give you a feel for the job and our culture.

We look forward to receiving your application.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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